Wednesday, May 21, 2008

Finally!


Well.....it's out, yes, there are things which did NOT go smoothly and continue to be short term issues. But never the less I feel extremely good about the content and the direction the menu continues to go in. For the first time ever, I think I can say that our lunch menu is actually a lunch menu! For years it was simply, not the dinner menu.


I have had the great opportunity to share the last few days with the team from Glenview. It has reminded, confirmed and grounded me, frankly it was that I needed. Being in the Glenview store just makes even more poignant the fact that body of Bravo is not the shiny new penny Deerfield or the Monster of Lehigh Valley or the Phoenix reborn Oaklahoma City and their SSS gains (which, by the way are FANTASTIC and incredible all rolled in a 3 calorie mint). It really is about Glenview and your store, places where the teams work as a team, where ego and posturing take a back seat to the guest experience. In this time, with consumer confidence, and all the other blah, blah, blah the way it is these teams are winning. Winning in Loyal, Lifelong Guests, Winning in guest counts, Winning in creating experiences, little bits of time that the outside pressures feel just a little bit less.....more bearable after the experience.


So THANK YOU for all the hard work that you are doing everyday, in spite of any obstacles that, in the doing of your job, gets thrown to you.

Please take the time to thank the people in your store that make your successes possible. We are all pulling in the same direction.
Matt

1 comment:

Anonymous said...

Cool picture - looks delicious!! Is that a meatball slider?